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Privacy Policy

Privacy Policy

Last updated: February 23, 2025

1. Introduction

This Privacy Policy explains how Samsonik LTD (“we,” “us,” or “our”), registered in the United Kingdom (Company Registration Number: 16184922) with its registered office at 128 City Road, London, EC1V 2NX, collects, uses, and protects your personal information when you use our gaming server hosting services.

2. Information We Collect

2.1 Information You Provide

  • Account information (name, email address, billing information)
  • Server configuration preferences
  • Communication records with our support team
  • Payment information (processed through secure third-party payment providers)

2.2 Automatically Collected Information

  • IP addresses
  • Server usage statistics
  • Performance metrics
  • Browser type and version
  • Operating system information
  • Access times and dates
  • Traffic data and server logs

3. How We Use Your Information

We use your information for:

  • Providing and maintaining your hosting services
  • Processing payments and managing your account
  • Monitoring server performance and security
  • Communicating service updates and technical information
  • Improving our services and customer support
  • Complying with legal obligations

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your data. Our servers are located in secure data centers within the European Economic Area (EEA) and/or the United Kingdom.

5. Data Sharing and Third Parties

We may share your information with:

  • Payment processors for billing purposes
  • DDoS protection services
  • Network infrastructure providers
  • Law enforcement when legally required

We do not sell your personal data to third parties.

6. Your Rights

Under GDPR and UK data protection law, you have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to processing
  • Request data portability
  • Withdraw consent

7. Data Retention

We retain your data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Cookies and Tracking

We use essential cookies to:

  • Maintain your session
  • Remember your preferences
  • Ensure security
  • Monitor service performance

9. Children’s Privacy

Our services are not intended for users under 16 years of age. We do not knowingly collect data from children under 16.

10. International Data Transfers

When we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place through:

  • Standard contractual clauses
  • Adequacy decisions
  • Other legal transfer mechanisms

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes through:

  • Email notifications
  • Website announcements
  • Service notifications

12. Contact Information

For privacy-related inquiries, contact us at:

Samsonik LTD
128 City Road, London, EC1V 2NX, United Kingdom

Email: support@samsonik.com

13. Complaints

If you have concerns about our data practices, you can contact:

Information Commissioner’s Office (ICO)
Website: https://ico.org.uk

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